This policy outlines the fulfillment process for all virtual products purchased through www.drawrange.com. drawrange is headquartered at 21 Cameron St, Burk’s Falls, ON P0A 1C0 ca.

1. Delivery Method (Non-Physical Fulfillment)
As Drawrange provides virtual dual-person archery software packages, no physical shipping is involved. We do not dispatch parcels via postal services; therefore, no physical tracking numbers will be issued.
Fulfillment is conducted electronically via:
Immediate Access: Upon successful payment confirmation, digital assets are instantly credited to your user dashboard.
Email Confirmation: A secure access link or license key is automatically dispatched to your registered email address.

2. Fulfillment Timeline
Standard Delivery: Digital content is typically delivered instantaneously (within seconds of payment).
Security Verification: In rare instances where a transaction is flagged for additional verification by Stripe, delivery may be delayed by up to 12 hours. If you have not received your access within 24 hours, please contact archery@drawrange.com.

3. Proof of Fulfillment (Audit Trail)
To ensure payment security and combat unauthorized chargebacks, Drawrange maintains a comprehensive digital audit trail as “Proof of Fulfillment,” including:
Server Logs: Timestamps of digital activation or download.
SMTP Logs: Confirmation of successful email transmission to your server.
IP Verification: Association of the redemption with the purchaser’s IP address and device fingerprint.

4. Regional Compliance
Waiver of Withdrawal: By requesting immediate delivery of digital content, you expressly acknowledge and agree that once delivery has commenced, you forfeit your statutory 14-day right of withdrawal (refund without cause) under the EU Consumer Rights Directive.
Prompt Delivery: We adhere to FTC (USA) and PIPEDA (Canada) guidelines regarding the transparent delivery of digital services.

5. User Responsibility
Users are responsible for providing a valid email address and ensuring their connection is stable. Please check your “Spam” or “Junk” folders if the confirmation email is not received within 10 minutes.